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219 Failure - IT Systems incident reports between 3 Oct 2009 and 26 May 2011.

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  1. Occurred
  2. Type
  3. Location
  4. Summary
  5. Location Details
  6. Number
  1. Incident 1-5K5GP9

    Occurred On
    Type
    Failure - IT Systems
    Location
    Curtin IDC
    Incident Summary
    Power outage affecting Curtin IDC all compounds and administration
    Location Details
    Curtin IDC
    In. Number
    1-5K5GP9 see details
  2. Incident 1-5K68XD

    Occurred On
    Type
    Failure - IT Systems
    Location
    Villawood IDC
    Incident Summary
    No Lighting in Westbridge Gate house or Reception Celld area
    Location Details
    Westbridge Reception Area Villawood IDC
    In. Number
    1-5K68XD see details
  3. Incident 1-5KC6MY

    Occurred On
    Type
    Failure - IT Systems
    Location
    Villawood IDC
    Incident Summary
    North Roof Electric Fence not activating on the Computer system during fence checks.
    Location Details
    Blaxland
    In. Number
    1-5KC6MY see details
  4. Incident 1-5LCABV

    Occurred On
    Type
    Failure - IT Systems
    Location
    North West Point Immigration Facility
    Incident Summary
    Portal/internet down across all Christmas Island sites. Acess now returned to normal.
    Location Details
    Christmas Island
    In. Number
    1-5LCABV see details
  5. Incident 1-5LUFLZ

    Occurred On
    Type
    Failure - IT Systems
    Location
    Villawood IDC
    Incident Summary
    North Roof Electric Fence not activating.
    Location Details
    Blaxland
    In. Number
    1-5LUFLZ see details
  6. Incident 1-5N2X38

    Occurred On
    Type
    Failure - IT Systems
    Location
    Villawood IDC
    Incident Summary
    X-Ray machine power cutting out
    Location Details
    Gatehouse Villawood IDC
    In. Number
    1-5N2X38 see details
  7. Incident 1-5NUABK

    Occurred On
    Type
    Failure - IT Systems
    Location
    Villawood IDC
    Incident Summary
    Constant alarm activation at zones 11, 12 & 18, also sally port electric fence self activation what it appears to be due to heavy rain.
    Location Details
    Villawood IDC, Blaxland compound.
    In. Number
    1-5NUABK see details
  8. Incident 1-5PID45

    Occurred On
    Type
    Failure - IT Systems
    Location
    Curtin IDC
    Incident Summary
    Internet system in Administration Block and Client Internet Cafe went down.
    Location Details
    Main Administration Block and Internet Cafe in Boab Compound
    In. Number
    1-5PID45 see details
  9. Incident 1-5PIQZV

    Occurred On
    Type
    Failure - IT Systems
    Location
    Villawood IDC
    Incident Summary
    South Roof Electric Fence is contantly activating on computer system.
    Location Details
    Blaxland
    In. Number
    1-5PIQZV see details
  10. Incident 1-5PSVWE

    Occurred On
    Type
    Failure - IT Systems
    Location
    Villawood IDC
    Incident Summary
    Blaxland External Vehicle gate not closing fully advised by MSS Guard
    Location Details
    Blaxland VIDC
    In. Number
    1-5PSVWE see details
  11. Incident 1-5PUQIM

    Occurred On
    Type
    Failure - IT Systems
    Location
    Villawood IDC
    Incident Summary
    Power outage in the visits centre, parts of Dorm 3 and the Computer area next to Dorm 3
    Location Details
    Blaxland VIDC
    In. Number
    1-5PUQIM see details
  12. Incident 1-5SVP4A

    Occurred On
    Type
    Failure - IT Systems
    Location
    Villawood IDC
    Incident Summary
    Blaxland Zone 18 Fence Alarm did not activate during the fence alarm check.
    Location Details
    Blaxland VIDC
    In. Number
    1-5SVP4A see details
  13. Incident 1-5TAW2G

    Occurred On
    Type
    Failure - IT Systems
    Location
    Curtin IDC
    Incident Summary
    Power failure in Frangipani and Emu compounds, CIDC .
    Location Details
    Frangipani and Emu compounds, Curtin IDC.
    In. Number
    1-5TAW2G see details
  14. Incident 1-5THQB6

    Occurred On
    Type
    Failure - IT Systems
    Location
    Villawood IDC
    Incident Summary
    Camera 18 Zone 9 Blaxland lost signal
    Location Details
    Blaxland VIDC Zone 9
    In. Number
    1-5THQB6 see details
  15. Incident 1-5U8XW0

    Occurred On
    Type
    Failure - IT Systems
    Location
    Melbourne ITA
    Incident Summary
    Loss of power to MITA 1 site, including computers and phone lines
    Location Details
    Melbourne Immigration Transit Accommodation, MITA 1
    In. Number
    1-5U8XW0 see details
  16. Incident 1-5URTL9

    Occurred On
    Type
    Failure - IT Systems
    Location
    Curtin IDC
    Incident Summary
    Water loss to Echon compound building E28
    Location Details
    ECHO Compound CIDC
    In. Number
    1-5URTL9 see details
  17. Incident 1-5V154S

    Occurred On
    Type
    Failure - IT Systems
    Location
    Villawood IDC
    Incident Summary
    The alarm system monitor located in Master Control was not showing any activation while Fence Alarm Checks of different zones was conducted.
    Location Details
    Master Control Hughes Compound
    In. Number
    1-5V154S see details
  18. Incident 1-5VAWYX

    Occurred On
    Type
    Failure - IT Systems
    Location
    Northern IDC
    Incident Summary
    MinorInncident: Lightening strike at NIDC caused outage of IT system.Sevice Provider IT contacted.Resumption of services unknown at this time
    Location Details
    Northern IDC
    In. Number
    1-5VAWYX see details
  19. Incident 1-5VAX47

    Occurred On
    Type
    Failure - IT Systems
    Location
    Northern IDC
    Incident Summary
    Lightening Strike at NIDC caused outage of electric fence system. Contractor STS contacted to undertake repairs. More Information to follow.
    Location Details
    Northern IDC
    In. Number
    1-5VAX47 see details
  20. Incident 1-5W15IJ

    Occurred On
    Type
    Failure - IT Systems
    Location
    Curtin IDC
    Incident Summary
    Water outage in ECHO compound to building 22
    Location Details
    CIDC Echo Compound
    In. Number
    1-5W15IJ see details
  21. Incident 1-5ZAOLL

    Occurred On
    Type
    Failure - IT Systems
    Location
    Villawood IDC
    Incident Summary
    Fire Alarm was activated by contractors in Dorm 2
    Location Details
    Room 2 Dorm 2 Blaxland
    In. Number
    1-5ZAOLL see details
  22. Incident 1-5ZQ5UV

    Occurred On
    Type
    Failure - IT Systems
    Location
    Villawood IDC
    Incident Summary
    Alarm in Dorm 3 Metal Door constantly activating
    Location Details
    Dorm 3 Blaxland
    In. Number
    1-5ZQ5UV see details
  23. Incident 1-60QGYW

    Occurred On
    Type
    Failure - IT Systems
    Location
    Villawood IDC
    Incident Summary
    Systems Failure
    Location Details
    Villawood detention centre
    In. Number
    1-60QGYW see details
  24. Incident 1-63PFKE

    Occurred On
    Type
    Failure - IT Systems
    Location
    Curtin IDC
    Incident Summary
    Internet connectivity was lost across the whole faciltity.
    Location Details
    Curtin IDC
    In. Number
    1-63PFKE see details
  25. Incident 1-65U0OM

    Occurred On
    Type
    Failure - IT Systems
    Location
    Curtin IDC
    Incident Summary
    internet connection failure in clients IT room
    Location Details
    Client internet cafe
    In. Number
    1-65U0OM see details
  26. Incident 1-65H06B

    Occurred On
    Type
    Failure - IT Systems
    Location
    Villawood IDC
    Incident Summary
    Serco computer system failure
    Location Details
    Vidc
    In. Number
    1-65H06B see details
  27. Incident 1-66Q787

    Occurred On
    Type
    Failure - IT Systems
    Location
    North West Point Immigration Facility
    Incident Summary
    Internet and Portal not functioning
    Location Details
    North West Point
    In. Number
    1-66Q787 see details
  28. Incident 1-66QIL6

    Occurred On
    Type
    Failure - IT Systems
    Location
    Villawood IDC
    Incident Summary
    Internet failure in HUGHES, FOWLER and BLAXLAND Compound for Client's.
    Location Details
    Villawood IDC Computer rooms.
    In. Number
    1-66QIL6 see details
  29. Incident 1-68IZL8

    Occurred On
    Type
    Failure - IT Systems
    Location
    Scherger IDC
    Incident Summary
    IT system failure for a duration of 6 hours or more.
    Location Details
    Client Internet room, Transport & Escort, Client Service Managers Office, Welfare Office and Administration Block. Scherger Immigration Detention Centre.
    In. Number
    1-68IZL8 see details
  30. Incident 1-68FPCS

    Occurred On
    Type
    Failure - IT Systems
    Location
    Curtin IDC
    Incident Summary
    Computer system including portal went down at 01.30Hrs.
    Location Details
    CIDC
    In. Number
    1-68FPCS see details
  31. Incident 1-68KOUJ

    Occurred On
    Type
    Failure - IT Systems
    Location
    Maribyrnong IDC
    Incident Summary
    IT programs including email, portal and MS Office programs have crashed accross site.
    Location Details
    MIDC Serco Computers
    In. Number
    1-68KOUJ see details
  32. Incident 1-68KIDI

    Occurred On
    Type
    Failure - IT Systems
    Location
    Villawood IDC
    Incident Summary
    IT System failed
    Location Details
    VIDC
    In. Number
    1-68KIDI see details
  33. Incident 1-68V5PW

    Occurred On
    Type
    Failure - IT Systems
    Location
    Curtin IDC
    Incident Summary
    Clients internet stopped working.
    Location Details
    CIDC Internet room
    In. Number
    1-68V5PW see details
  34. Incident 1-693C93

    Occurred On
    Type
    Failure - IT Systems
    Location
    Villawood IDC
    Incident Summary
    Client IT System Failure
    Location Details
    Hughes Compound
    In. Number
    1-693C93 see details
  35. Incident 1-695TEG

    Occurred On
    Type
    Failure - IT Systems
    Location
    Northern IDC
    Incident Summary
    All client internet connections lost at NIDC.
    Location Details
    All compounds NIDC.
    In. Number
    1-695TEG see details
  36. Incident 1-69DJ3M

    Occurred On
    Type
    Failure - IT Systems
    Location
    Scherger IDC
    Incident Summary
    Failure of IT system throughout centre.
    Location Details
    Client Internet Room, Scherger Immigration Detention Centre.
    In. Number
    1-69DJ3M see details
  37. Incident 1-69PKGT

    Occurred On
    Type
    Failure - IT Systems
    Location
    Scherger IDC
    Incident Summary
    Failure of the service providers IT system for a duration of more than 6 hours.
    Location Details
    Client Internet room, Scherger Immigration Detention Centre.
    In. Number
    1-69PKGT see details
  38. Incident 1-69OYQ8

    Occurred On
    Type
    Failure - IT Systems
    Location
    Curtin IDC
    Incident Summary
    The internet connection was not working from 1115hrs-0600hrs
    Location Details
    Curtin IDC
    In. Number
    1-69OYQ8 see details
  39. Incident 1-69NSJO

    Occurred On
    Type
    Failure - IT Systems
    Location
    Gwalia Lodge
    Incident Summary
    Client computers not able to access internet
    Location Details
    Computer room
    In. Number
    1-69NSJO see details
  40. Incident 1-6BZ7SD

    Occurred On
    Type
    Failure - IT Systems
    Location
    Curtin IDC
    Incident Summary
    The internet connection was lost in the clients internet cafe due to a scheduled outage.
    Location Details
    Internet cafe bravo compound
    In. Number
    1-6BZ7SD see details
  41. Incident 1-6CAO2U

    Occurred On
    Type
    Failure - IT Systems
    Location
    Curtin IDC
    Incident Summary
    The internet connection in the clients internet Cafe has been lost.
    Location Details
    Clients internet cafe Bravo Compound.
    In. Number
    1-6CAO2U see details
  42. Incident 1-6D24EN

    Occurred On
    Type
    Failure - IT Systems
    Location
    Scherger IDC
    Incident Summary
    Failure of IT system at Scherger Immigration Detention Centre.
    Location Details
    Client Internet, Scherger Immigration Detention Centre
    In. Number
    1-6D24EN see details
  43. Incident 1-6DEZ38

    Occurred On
    Type
    Failure - IT Systems
    Location
    Curtin IDC
    Incident Summary
    Ongoing reporting of IT Systems Failures
    Location Details
    Curtin IDC
    In. Number
    1-6DEZ38 see details
  44. Incident 1-6DSZB2

    Occurred On
    Type
    Failure - IT Systems
    Location
    Scherger IDC
    Incident Summary
    Failure to Scherger IT system for a duration of more than 6 hours.
    Location Details
    Client Internet and Main Centre, Scherger Immigration Detention Centre.
    In. Number
    1-6DSZB2 see details
  45. Incident 1-6KJ3G2

    Occurred On
    Type
    Failure - IT Systems
    Location
    Construction Camp APOD
    Incident Summary
    Telephone System down from 2000 hours onwards 29/03/11. 0230 hours still down.
    Location Details
    Construction Camp APOD Vagabond Road Christmas Island.
    In. Number
    1-6KJ3G2 see details
  46. Incident 1-6LOOGV

    Occurred On
    Type
    Failure - IT Systems
    Location
    Curtin IDC
    Incident Summary
    Ongoing Reporting of IT Systems Failures
    Location Details
    Curtin
    In. Number
    1-6LOOGV see details
  47. Incident 1-6OZT9J

    Occurred On
    Type
    Failure - IT Systems
    Location
    Scherger IDC
    Incident Summary
    Optus IT system went down between the hrs of approximately 1930hrs on the 7/4/11 and returned back online at approximately 0800hrs 8/4/11 this was due to an OPTUS fault.
    Location Details
    All IT systems in scherger
    In. Number
    1-6OZT9J see details
  48. Incident 1-6OW1EB

    Occurred On
    Type
    Failure - IT Systems
    Location
    Curtin IDC
    Incident Summary
    Lost internet connection
    Location Details
    Client internet room
    In. Number
    1-6OW1EB see details
  49. Incident 1-6P1J40

    Occurred On
    Type
    Failure - IT Systems
    Location
    Villawood IDC
    Incident Summary
    Dorm 1 computers have stopped working
    Location Details
    Dorm 1 Blaxland
    In. Number
    1-6P1J40 see details
  50. Incident 1-6Q2K1Z

    Occurred On
    Type
    Failure - IT Systems
    Location
    Scherger IDC
    Incident Summary
    Internet went down at Sherger IDC at approximately 2100 hrs due to Optus network fault. Internet came back online at approximately 0600hrs. Re-occuring issue
    Location Details
    Sherger IDC
    In. Number
    1-6Q2K1Z see details