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219 Failure - IT Systems incident reports between 3 Oct 2009 and 26 May 2011.

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  1. Occurred
  2. Type
  3. Location
  4. Summary
  5. Location Details
  6. Number
  1. Incident 1-4YQKAX

    Occurred On
    Type
    Failure - IT Systems
    Location
    Curtin IDC
    Incident Summary
    Power failure across all areas of IDC Curtin at 15.05 hrs which continued intermittently throughout the rest of the afternoon. Power r
    Location Details
    Curtin IDC
    In. Number
    1-4YQKAX see details
  2. Incident 1-4YHS7O

    Occurred On
    Type
    Failure - IT Systems
    Location
    Brisbane ITA
    Incident Summary
    Fire alarm activated, clients evacuated, headcount conducted, fire department arrived. Fire Panel in fault
    Location Details
    D-Block, unit D5.
    In. Number
    1-4YHS7O see details
  3. Incident 1-4YXMVG

    Occurred On
    Type
    Failure - IT Systems
    Location
    Northern IDC
    Incident Summary
    Fire alarm activation DAL.
    Location Details
    Darwin Airport Lodge, room 89.
    In. Number
    1-4YXMVG see details
  4. Incident 1-4Z779H

    Occurred On
    Type
    Failure - IT Systems
    Location
    Northern IDC
    Incident Summary
    Power Outage at ASTI only certain areas telephones also are affected. Inform main reception.
    Location Details
    Comfort Inn Asti
    In. Number
    1-4Z779H see details
  5. Incident 1-503K11

    Occurred On
    Type
    Failure - IT Systems
    Location
    Curtin IDC
    Incident Summary
    Power failure at Curtin IDC
    Location Details
    Administration Block and Charlie Compound.
    In. Number
    1-503K11 see details
  6. Incident 1-50KSAX

    Occurred On
    Type
    Failure - IT Systems
    Location
    Villawood IDC
    Incident Summary
    G.Drive on Computer System crashed and not available for work
    Location Details
    Villawood Immigration detention Centre
    In. Number
    1-50KSAX see details
  7. Incident 1-50S9Q7

    Occurred On
    Type
    Failure - IT Systems
    Location
    Sydney IRH
    Incident Summary
    All Zones have gone off, nil zones working
    Location Details
    Sydney IRH
    In. Number
    1-50S9Q7 see details
  8. Incident 1-51517A

    Occurred On
    Type
    Failure - IT Systems
    Location
    Curtin IDC
    Incident Summary
    Power Failure in Admin and Dreamtime.
    Location Details
    Admin and Dreamtime
    In. Number
    1-51517A see details
  9. Incident 1-51B7KM

    Occurred On
    Type
    Failure - IT Systems
    Location
    North West Point Immigration Facility
    Incident Summary
    Losss of Power across site from 0730 hours to 0734 hours. Power reinstated
    Location Details
    NWP
    In. Number
    1-51B7KM see details
  10. Incident 1-51T7AC

    Occurred On
    Type
    Failure - IT Systems
    Location
    Curtin IDC
    Incident Summary
    Complete power failure at Curtin IDC
    Location Details
    Curtin IDC
    In. Number
    1-51T7AC see details
  11. Incident 1-522XRA

    Occurred On
    Type
    Failure - IT Systems
    Location
    Villawood IDC
    Incident Summary
    Computer system down in Master control westbridge
    Location Details
    Westbridge VIDC
    In. Number
    1-522XRA see details
  12. Incident 1-52B1W8

    Occurred On
    Type
    Failure - IT Systems
    Location
    Maribyrnong IDC
    Incident Summary
    This is a MinorIncident as per the Contract, Portal reflects an incorrect rating. The hot water is out in Zone A. Maintenance request was sent to ResolveFM who informed MIDC that a contractor would fix by 1800hrs Sunday 14/11/2010.
    Location Details
    Zone A, Maribyrnong Detention Centre.
    In. Number
    1-52B1W8 see details
  13. Incident 1-524VK2

    Occurred On
    Type
    Failure - IT Systems
    Location
    North West Point Immigration Facility
    Incident Summary
    Lower green heart gate appears to have been struck by lightening and have remained open, which is a security risk.
    Location Details
    Green Heart Lower (east)
    In. Number
    1-524VK2 see details
  14. Incident 1-52BB96

    Occurred On
    Type
    Failure - IT Systems
    Location
    North West Point Immigration Facility
    Incident Summary
    Kitchen staff left bain marie on without water allowing smoke to set off fire alarm system.
    Location Details
    White 2 Compound NWP CI
    In. Number
    1-52BB96 see details
  15. Incident 1-52B7KO

    Occurred On
    Type
    Failure - IT Systems
    Location
    Curtin IDC
    Incident Summary
    Internet failure
    Location Details
    Internet Room
    In. Number
    1-52B7KO see details
  16. Incident 1-54OVFU

    Occurred On
    Type
    Failure - IT Systems
    Location
    Curtin IDC
    Incident Summary
    Power failure CIDC
    Location Details
    CIDC
    In. Number
    1-54OVFU see details
  17. Incident 1-5564YX

    Occurred On
    Type
    Failure - IT Systems
    Location
    North West Point Immigration Facility
    Incident Summary
    Roller door on compound failed to open
    Location Details
    Gold 2
    In. Number
    1-5564YX see details
  18. Incident 1-54ZPZK

    Occurred On
    Type
    Failure - IT Systems
    Location
    Christmas Island
    Incident Summary
    water supply lost at Phosphate Hill bravo and Construction camp at 1700 hours
    Location Details
    phosphate hill bravo and construction camp
    In. Number
    1-54ZPZK see details
  19. Incident 1-5564R1

    Occurred On
    Type
    Failure - IT Systems
    Location
    North West Point Immigration Facility
    Incident Summary
    During a Self harm attempt, volatile group of clients not allowing officers to have access, clients appear to jam the Roller Door of the compound. The Roller door to Blue 1 is now out of order
    Location Details
    Blue 1
    In. Number
    1-5564R1 see details
  20. Incident 1-56KX7T

    Occurred On
    Type
    Failure - IT Systems
    Location
    Sydney IRH
    Incident Summary
    The water board in housing not working
    Location Details
    Sydney Immigration Residential Housing
    In. Number
    1-56KX7T see details
  21. Incident 1-56QIJ0

    Occurred On
    Type
    Failure - IT Systems
    Location
    Villawood IDC
    Incident Summary
    Exterior Zone 1 (Vehicle Gate) failed to Activate, Resolve contacted to attend and rectify.
    Location Details
    Exterior Zone 1 (Vehicle Gate), VIDC
    In. Number
    1-56QIJ0 see details
  22. Incident 1-57V4QQ

    Occurred On
    Type
    Failure - IT Systems
    Location
    Villawood IDC
    Incident Summary
    Blaxland External Vehicle Gate Malfunction - not closing properly.
    Location Details
    Blaxland
    In. Number
    1-57V4QQ see details
  23. Incident 1-58XZNI

    Occurred On
    Type
    Failure - IT Systems
    Location
    Port Augusta IRH
    Incident Summary
    Main Security Gate is no longer opperrating Flinders Solutions attended at 1930hrs, saying they could not be repaired tonight due to parts not being available and will retun in the morning.
    Location Details
    PAIRH Front Gate
    In. Number
    1-58XZNI see details
  24. Incident 1-59DHW8

    Occurred On
    Type
    Failure - IT Systems
    Location
    Curtin IDC
    Incident Summary
    Complete power failure at Curtin IDC
    Location Details
    Curtin IDC
    In. Number
    1-59DHW8 see details
  25. Incident 1-5B63FP

    Occurred On
    Type
    Failure - IT Systems
    Location
    Northern IDC
    Incident Summary
    Power failure. Emergency lighting is on.
    Location Details
    Darwin Airport Lodge - Entire centre
    In. Number
    1-5B63FP see details
  26. Incident 1-5BW31S

    Occurred On
    Type
    Failure - IT Systems
    Location
    Curtin IDC
    Incident Summary
    Power Outage in Administration at approximatly 1520 and power resumed at approximatly 1605
    Location Details
    Administration at Curtin IDC
    In. Number
    1-5BW31S see details
  27. Incident 1-5BW339

    Occurred On
    Type
    Failure - IT Systems
    Location
    Curtin IDC
    Incident Summary
    internet accsess failed
    Location Details
    Serco Admin Block
    In. Number
    1-5BW339 see details
  28. Incident 1-5C26ZE

    Occurred On
    Type
    Failure - IT Systems
    Location
    Northern IDC
    Incident Summary
    Internet server down
    Location Details
    NIDC
    In. Number
    1-5C26ZE see details
  29. Incident 1-5C0NMM

    Occurred On
    Type
    Failure - IT Systems
    Location
    Northern IDC
    Incident Summary
    Power failure to North1, Control, Property.
    Location Details
    NIDC
    In. Number
    1-5C0NMM see details
  30. Incident 1-5CHPIW

    Occurred On
    Type
    Failure - IT Systems
    Location
    Melbourne ITA
    Incident Summary
    IPC Beam fence not sending signal to pager response
    Location Details
    MITA Control room
    In. Number
    1-5CHPIW see details
  31. Incident 1-5CRING

    Occurred On
    Type
    Failure - IT Systems
    Location
    Port Augusta IRH
    Incident Summary
    Power blackout Port Augusta West
    Location Details
    At 1135 we had a power blackout at Port Augusta IRH. 2 cameras were out of action.All computers down. Alarms for perimeter fence were still working as was the front gate.Power restored at 1215 hours
    In. Number
    1-5CRING see details
  32. Incident 1-5D2MHA

    Occurred On
    Type
    Failure - IT Systems
    Location
    Curtin IDC
    Incident Summary
    Perimeter light out age due to rain storm.
    Location Details
    CIDC
    In. Number
    1-5D2MHA see details
  33. Incident 1-5D3K0I

    Occurred On
    Type
    Failure - IT Systems
    Location
    North West Point Immigration Facility
    Incident Summary
    Multiple Power Failures (Sitewide)
    Location Details
    North West Point - IDC
    In. Number
    1-5D3K0I see details
  34. Incident 1-5DKZ1T

    Occurred On
    Type
    Failure - IT Systems
    Location
    Perth IRH
    Incident Summary
    Monitor in the PIRH Controll room stopped working.
    Location Details
    CSW Gibbons noticed on 0450 - 13-12-10 that the monitor for the security cameras at the Perth Immigration Residentual Housing (PIRH) had stopped working and showed a grey screen. Perth duty manager Neil Whatcott and PIDC CSM Geoff Gregory. At 0530 a maitenance request was sent off to resolve FM, Work order #1737145 In responce to the downed cameras, CSW Staff are doing increased Internal perimiter checks and there is one officer on static post in the yard. Diac Officer M. Reynolds contacted at 0740. (This IR was created at 0742, not 0942 due to Time zone differances on the computer.)
    In. Number
    1-5DKZ1T see details
  35. Incident 1-5DKYRD

    Occurred On
    Type
    Failure - IT Systems
    Location
    Villawood IDC
    Incident Summary
    Power out in Fowler mess
    Location Details
    Fowler
    In. Number
    1-5DKYRD see details
  36. Incident 1-5FZJA4

    Occurred On
    Type
    Failure - IT Systems
    Location
    Northern IDC
    Incident Summary
    After completing the key audit CSO Elizabeth Annad was unable to open the front door of the electronic key safe
    Location Details
    NIDC Front Reception
    In. Number
    1-5FZJA4 see details
  37. Incident 1-5G9IME

    Occurred On
    Type
    Failure - IT Systems
    Location
    Sydney IRH
    Incident Summary
    Zone 9 and 10 Beam not working or activiting at Sydney IRH
    Location Details
    Sydney IRH
    In. Number
    1-5G9IME see details
  38. Incident 1-5H0XBK

    Occurred On
    Type
    Failure - IT Systems
    Location
    Sydney IRH
    Incident Summary
    It was reported by CS s. 47F(1) at approximately 0400hrs that zone 8 beam malfunction at IRH.
    Location Details
    Syd IRH
    In. Number
    1-5H0XBK see details
  39. Incident 1-5HOH3M

    Occurred On
    Type
    Failure - IT Systems
    Location
    Perth IRH
    Incident Summary
    Optus line failure into PIRH loss of Server connections inclusive of portal
    Location Details
    PIRH
    In. Number
    1-5HOH3M see details
  40. Incident 1-5I7ZKI

    Occurred On
    Type
    Failure - IT Systems
    Location
    Maribyrnong IDC
    Incident Summary
    Power in Zone E not working
    Location Details
    Zone E MIDC
    In. Number
    1-5I7ZKI see details
  41. Incident 1-5I7ZHY

    Occurred On
    Type
    Failure - IT Systems
    Location
    Maribyrnong IDC
    Incident Summary
    Monitors in the control room not functioning correctly
    Location Details
    Control Room MIDC
    In. Number
    1-5I7ZHY see details
  42. Incident 1-5IAGK0

    Occurred On
    Type
    Failure - IT Systems
    Location
    Curtin IDC
    Incident Summary
    Power s. 47F(1) nistration area
    Location Details
    CIDC
    In. Number
    1-5IAGK0 see details
  43. Incident 1-5IHS3J

    Occurred On
    Type
    Failure - IT Systems
    Location
    Villawood IDC
    Incident Summary
    Zone 17 Blaxland fence alarm not working
    Location Details
    Blaxland VIDC
    In. Number
    1-5IHS3J see details
  44. Incident 1-5IJDBJ

    Occurred On
    Type
    Failure - IT Systems
    Location
    Curtin IDC
    Incident Summary
    Power failure in the entire Emu Compound.
    Location Details
    Emu Compound, Curtin IDC.
    In. Number
    1-5IJDBJ see details
  45. Incident 1-5IPYYS

    Occurred On
    Type
    Failure - IT Systems
    Location
    Perth IDC
    Incident Summary
    PIRH Power and phone outage at 1443 local time.
    Location Details
    PIRH, 97-99 Kanowna Ave, Redcliffe.
    In. Number
    1-5IPYYS see details
  46. Incident 1-5J3CTR

    Occurred On
    Type
    Failure - IT Systems
    Location
    Sydney IRH
    Incident Summary
    Water leaking from drain near the childrens playgorund
    Location Details
    Sydney IRH Play ground area
    In. Number
    1-5J3CTR see details
  47. Incident 1-5JMYJK

    Occurred On
    Type
    Failure - IT Systems
    Location
    Curtin IDC
    Incident Summary
    Power outage in Echo and Foxtrot compounds at Curtin IDC.
    Location Details
    Echo and Foxtrot compounds Curtin IDC
    In. Number
    1-5JMYJK see details
  48. Incident 1-5K3VT6

    Occurred On
    Type
    Failure - IT Systems
    Location
    Scherger IDC
    Incident Summary
    All computer systems in Scherger IDC were down due to unknown technical reasons. It system was down for approximately 29 hours. Restored at 07:30hrs. on Saturday 1 January.
    Location Details
    Scherger IDC
    In. Number
    1-5K3VT6 see details
  49. Incident 1-5JV0KN

    Occurred On
    Type
    Failure - IT Systems
    Location
    Melbourne ITA
    Incident Summary
    Loss of power and communications at MITA at 1530 hrs. More information from MITA team leader will follow as it becomes available.
    Location Details
    MITA
    In. Number
    1-5JV0KN see details
  50. Incident 1-5JX0Z2

    Occurred On
    Type
    Failure - IT Systems
    Location
    Villawood IDC
    Incident Summary
    Portable light generator - external foxtrot post 5 will not start
    Location Details
    External foxtrot post 5 - back corner of Fowler
    In. Number
    1-5JX0Z2 see details