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219 Failure - IT Systems incident reports between 3 Oct 2009 and 26 May 2011.

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  1. Occurred
  2. Type
  3. Location
  4. Summary
  5. Location Details
  6. Number
  1. Incident 1-2RIUCH

    Occurred On
    Type
    Failure - IT Systems
    Location
    Northern IDC
    Incident Summary
    Site suffered power outage during electrical storm. Outage lasted approximately 2 minutes
    Location Details
    Northern IDC
    In. Number
    1-2RIUCH see details
  2. Incident 1-2VPUFP

    Occurred On
    Type
    Failure - IT Systems
    Location
    Villawood IDC
    Incident Summary
    All eight out going phones in Stage 2 are out of service due to cable damage caused by Northwest contractors.
    Location Details
    Stage 2 main compound
    In. Number
    1-2VPUFP see details
  3. Incident 1-2WZXZ0

    Occurred On
    Type
    Failure - IT Systems
    Location
    Villawood IDC
    Incident Summary
    Main Entrance vehicle gate was not closing or opening
    Location Details
    Stage 1 front main vehicle entry
    In. Number
    1-2WZXZ0 see details
  4. Incident 1-2YYRDT

    Occurred On
    Type
    Failure - IT Systems
    Location
    North West Point Immigration Facility
    Incident Summary
    Power Outage in Centre
    Location Details
    At 22.30 hrs a Majorpower outage was sustained at North West Point , this outage only lasted about 4-5 minutes . Nelson Meechan
    In. Number
    1-2YYRDT see details
  5. Incident 1-2ZAC59

    Occurred On
    Type
    Failure - IT Systems
    Location
    Villawood IDC
    Incident Summary
    Power failure to BBQ facility and staff office
    Location Details
    Stage 2
    In. Number
    1-2ZAC59 see details
  6. Incident 1-2ZAC7B

    Occurred On
    Type
    Failure - IT Systems
    Location
    Villawood IDC
    Incident Summary
    Power failure to Property office and Electric Fence Alarm in West bridge.
    Location Details
    Westbridge Administration building.
    In. Number
    1-2ZAC7B see details
  7. Incident 1-30P12Z

    Occurred On
    Type
    Failure - IT Systems
    Location
    Villawood IDC
    Incident Summary
    Clients and staff could not access the Computer system or log on to the internet in Stage 1
    Location Details
    Stage 1 across the whole centre - Staff and Clients Computers
    In. Number
    1-30P12Z see details
  8. Incident 1-31136I

    Occurred On
    Type
    Failure - IT Systems
    Location
    North West Point Immigration Facility
    Incident Summary
    All cameras in Green1 &2 Compound have failed , ST Security are currently trying to repair the fault. Nelson Meechan . Client Services Manager.
    Location Details
    Loss of cameras in Green1&2 Compounds.
    In. Number
    1-31136I see details
  9. Incident 1-3113D5

    Occurred On
    Type
    Failure - IT Systems
    Location
    Villawood IDC
    Incident Summary
    Power outage in Stage 1 Dorm 3 ISS Out of hours notified DIAC and SERCO On call notified Power restored at 2110 hours
    Location Details
    Stage.1 Dorm 3 Compound
    In. Number
    1-3113D5 see details
  10. Incident 1-32WFO7

    Occurred On
    Type
    Failure - IT Systems
    Location
    Villawood IDC
    Incident Summary
    Electric fence stage three zone seven appears to be inactive.
    Location Details
    Rear of stage three MSU building
    In. Number
    1-32WFO7 see details
  11. Incident 1-33RVUH

    Occurred On
    Type
    Failure - IT Systems
    Location
    Villawood IDC
    Incident Summary
    Power failure occured in the stage 3 office.
    Location Details
    Stage 3 Office ,mess And zone 7 rear of MSU
    In. Number
    1-33RVUH see details
  12. Incident 1-34935J

    Occurred On
    Type
    Failure - IT Systems
    Location
    Villawood IDC
    Incident Summary
    At approximately 0610 hours Stage Three Zone Six Electric Fence was activated for a Fence Alarm Check in Stage Three & found to be faulty.
    Location Details
    Stage Three - Fence Alarm Zone Six (behind Clarence Building) - Wayne Coleman (ISIS) was advised for maintenance of the zone & informed Stage Three Supervisor (Acting CMS M Afualo) that the contractors will be attending to Zone Six Fence Alarm by end of business day Wednesday 27th Jan 2010.
    In. Number
    1-34935J see details
  13. Incident 1-34IJBV

    Occurred On
    Type
    Failure - IT Systems
    Location
    Villawood IDC
    Incident Summary
    System Failure of Zone 10/11 beam
    Location Details
    Stage 1 VIDC Zone 10/11 beam
    In. Number
    1-34IJBV see details
  14. Incident 1-357E5R

    Occurred On
    Type
    Failure - IT Systems
    Location
    Northern IDC
    Incident Summary
    Local Electricity supply failure to site. On site emergency back up generators kicked in immediately
    Location Details
    NIDC Centre and Berrimah House
    In. Number
    1-357E5R see details
  15. Incident 1-36KKK7

    Occurred On
    Type
    Failure - IT Systems
    Location
    Villawood IDC
    Incident Summary
    Power failure to all clients accommadtion, gym and the officers station in Stage 3 after rain had got into the power box
    Location Details
    Power Box MSU compound. Contractors working area and left cover open
    In. Number
    1-36KKK7 see details
  16. Incident 1-36NYPF

    Occurred On
    Type
    Failure - IT Systems
    Location
    Villawood IDC
    Incident Summary
    On 5th February,2010 whilst doing an alarm check on the external alarms it was noticed that the PIR on Zone 10 was not activating. On call Manager notified 2225 hrs
    Location Details
    Stage.1 External alarms Zone 10
    In. Number
    1-36NYPF see details
  17. Incident 1-36NYTB

    Occurred On
    Type
    Failure - IT Systems
    Location
    Villawood IDC
    Incident Summary
    Power outage at Villawood Stage 1 2 and 3
    Location Details
    Villawood all stages
    In. Number
    1-36NYTB see details
  18. Incident 1-37MDC9

    Occurred On
    Type
    Failure - IT Systems
    Location
    Melbourne ITA
    Incident Summary
    Leak in underground water pipe leading to MITA...water flow to MITA will cease for approximately 3 hours during repair. On excavation a second water pipe was found to be leaking
    Location Details
    Leak in water supply pipe outisde of MITA
    In. Number
    1-37MDC9 see details
  19. Incident 1-3897JZ

    Occurred On
    Type
    Failure - IT Systems
    Location
    Villawood IDC
    Incident Summary
    The UPS on the generator in stage one failed to activate when the main power supply was switched off.
    Location Details
    Stage One compound, VIDC.
    In. Number
    1-3897JZ see details
  20. Incident 1-387G3T

    Occurred On
    Type
    Failure - IT Systems
    Location
    Villawood IDC
    Incident Summary
    Systems failure Stage 1. When tested all alarms and beams except zone 7 were inactive.
    Location Details
    Stage Villawood IDC
    In. Number
    1-387G3T see details
  21. Incident 1-3897NV

    Occurred On
    Type
    Failure - IT Systems
    Location
    Villawood IDC
    Incident Summary
    Beams and alarms in stage one not activating.
    Location Details
    Stage One external perimeter, Villawood IDC.
    In. Number
    1-3897NV see details
  22. Incident 1-39MBPB

    Occurred On
    Type
    Failure - IT Systems
    Location
    Villawood IDC
    Incident Summary
    Zone 18 alarm stage one can not be activated
    Location Details
    Stage one
    In. Number
    1-39MBPB see details
  23. Incident 1-3BACCN

    Occurred On
    Type
    Failure - IT Systems
    Location
    Maribyrnong IDC
    Incident Summary
    All landline phones within the centre can not receive calls or dial out.
    Location Details
    All phones in all zones and officers within he centre
    In. Number
    1-3BACCN see details
  24. Incident 1-3C5SVH

    Occurred On
    Type
    Failure - IT Systems
    Location
    Villawood IDC
    Incident Summary
    Fence alarms 10 and 11 were not activating during fence test
    Location Details
    Villawood IDC Stage 1
    In. Number
    1-3C5SVH see details
  25. Incident 1-3G4M6Z

    Occurred On
    Type
    Failure - IT Systems
    Location
    Villawood IDC
    Incident Summary
    Electric Fence Zone 5 area 3 partly alarmed
    Location Details
    Villawood
    In. Number
    1-3G4M6Z see details
  26. Incident 1-3JT8BB

    Occurred On
    Type
    Failure - IT Systems
    Location
    Melbourne ITA
    Incident Summary
    Power outage
    Location Details
    MITA
    In. Number
    1-3JT8BB see details
  27. Incident 1-3M2PXL

    Occurred On
    Type
    Failure - IT Systems
    Location
    Villawood IDC
    Incident Summary
    System failure of Zone 7 in Fowler compound
    Location Details
    Fowler compound
    In. Number
    1-3M2PXL see details
  28. Incident 1-3MDVQB

    Occurred On
    Type
    Failure - IT Systems
    Location
    Villawood IDC
    Incident Summary
    Electric Fence not activating
    Location Details
    Blaxland
    In. Number
    1-3MDVQB see details
  29. Incident 1-3MTWIR

    Occurred On
    Type
    Failure - IT Systems
    Location
    Christmas Island
    Incident Summary
    Complete power failure at construction camp.
    Location Details
    Phosphate Hill construction camp.
    In. Number
    1-3MTWIR see details
  30. Incident 1-3MTW6T

    Occurred On
    Type
    Failure - IT Systems
    Location
    Villawood IDC
    Incident Summary
    zone 19 electric fence not activating
    Location Details
    Blaxland VIDC
    In. Number
    1-3MTW6T see details
  31. Incident 1-3OMW91

    Occurred On
    Type
    Failure - IT Systems
    Location
    Villawood IDC
    Incident Summary
    Systems Failure Zone 8 Fence Alarm 26/04/10 9.00PM. ADAM MAJEK of Austratronics attended and reset the system.Recommend system to be replaced.
    Location Details
    Blaxland Compound Villawood IDC
    In. Number
    1-3OMW91 see details
  32. Incident 1-3OUFBN

    Occurred On
    Type
    Failure - IT Systems
    Location
    Villawood IDC
    Incident Summary
    On the 27th April 2010 at 1645 Hrs a system failure reported - Power down at Westbridge. CSM Jackson
    Location Details
    VIDC Westbridge
    In. Number
    1-3OUFBN see details
  33. Incident 1-3PV8YP

    Occurred On
    Type
    Failure - IT Systems
    Location
    Villawood IDC
    Incident Summary
    System failure occurred in Centre this morning
    Location Details
    Westbridge
    In. Number
    1-3PV8YP see details
  34. Incident 1-3QOWLQ

    Occurred On
    Type
    Failure - IT Systems
    Location
    Northern IDC
    Incident Summary
    Computer system Failure
    Location Details
    Northren Immigration Detention Facility
    In. Number
    1-3QOWLQ see details
  35. Incident 1-3U5H7H

    Occurred On
    Type
    Failure - IT Systems
    Location
    Perth IRH
    Incident Summary
    Mains Power Failure
    Location Details
    PIRH 97-99 Kanowna Avenue East, Redcliffe 6104 WA
    In. Number
    1-3U5H7H see details
  36. Incident 1-3UICU6

    Occurred On
    Type
    Failure - IT Systems
    Location
    Villawood IDC
    Incident Summary
    Constant activation of Beam 9.
    Location Details
    Blaxland Villawood IDC
    In. Number
    1-3UICU6 see details
  37. Incident 1-3UUZ0Z

    Occurred On
    Type
    Failure - IT Systems
    Location
    Villawood IDC
    Incident Summary
    System failure at exterior zones 3 and 11 and interior zones 2 & 3.
    Location Details
    Interior zones 2 & 3 and exterior zones 3 & 11, Hughes Compound.
    In. Number
    1-3UUZ0Z see details
  38. Incident 1-3VPCXI

    Occurred On
    Type
    Failure - IT Systems
    Location
    Villawood IDC
    Incident Summary
    Light tower in zone 4 malfunctioning.
    Location Details
    Zone 4, Hughes Compound, Villawood IDC.
    In. Number
    1-3VPCXI see details
  39. Incident 1-3WNX06

    Occurred On
    Type
    Failure - IT Systems
    Location
    Villawood IDC
    Incident Summary
    Exterior zone 7 alarm did not activate.
    Location Details
    Exterior Zone seven (7), Blaxland compound.
    In. Number
    1-3WNX06 see details
  40. Incident 1-3XISGW

    Occurred On
    Type
    Failure - IT Systems
    Location
    Melbourne ITA
    Incident Summary
    IT system at MITA has not been functioning for 2 days. At current SERCO IT are escalating the problem with Optus.
    Location Details
    MITA
    In. Number
    1-3XISGW see details
  41. Incident 1-3XLQ9U

    Occurred On
    Type
    Failure - IT Systems
    Location
    Villawood IDC
    Incident Summary
    Zone 8 Blaxland not responding and under repaires
    Location Details
    Blaxland VIDC
    In. Number
    1-3XLQ9U see details
  42. Incident 1-3XLQEK

    Occurred On
    Type
    Failure - IT Systems
    Location
    Villawood IDC
    Incident Summary
    Electric fences in Blaxland require service
    Location Details
    Blaxland VIDC
    In. Number
    1-3XLQEK see details
  43. Incident 1-3YCGWA

    Occurred On
    Type
    Failure - IT Systems
    Location
    Maribyrnong IDC
    Incident Summary
    Zone's 1-6 External Fence Beams, Alarms and Microphonics are not registering with the Control Officer's station. I.T. SECURE INNOVATIONS have been notified of the current situation.
    Location Details
    Zone's 1-6 External Fence Beams, Alarms and Microphonics at MIDC.
    In. Number
    1-3YCGWA see details
  44. Incident 1-3ZCYNV

    Occurred On
    Type
    Failure - IT Systems
    Location
    Villawood IDC
    Incident Summary
    Fishbowl door leading into Blaxland compound would not open automatically. Computer system to operate this door totally shutdown
    Location Details
    Fishbowl door in Blaxland compound and computer in Alpha 1 station.
    In. Number
    1-3ZCYNV see details
  45. Incident 1-3ZQN28

    Occurred On
    Type
    Failure - IT Systems
    Location
    Villawood IDC
    Incident Summary
    Hughes vehicle gate not activating
    Location Details
    Hughes compound VIDC
    In. Number
    1-3ZQN28 see details
  46. Incident 1-4031PP

    Occurred On
    Type
    Failure - IT Systems
    Location
    Villawood IDC
    Incident Summary
    System Failure to Camera Monitor in Blaxland Compound Annex
    Location Details
    Annex in Blaxland Compound
    In. Number
    1-4031PP see details Detail Report
  47. Incident 1-40Y38O

    Occurred On
    Type
    Failure - IT Systems
    Location
    Villawood IDC
    Incident Summary
    Systems Failure Electric Fence Zones 6 and 7.
    Location Details
    Blaxland Villawood IDC
    In. Number
    1-40Y38O see details
  48. Incident 1-41ASQN

    Occurred On
    Type
    Failure - IT Systems
    Location
    Villawood IDC
    Incident Summary
    Power Failure in the Mess and Staff Office at Fowler Compound
    Location Details
    Mess and Staff Office at Fowler Compound
    In. Number
    1-41ASQN see details
  49. Incident 1-429E2G

    Occurred On
    Type
    Failure - IT Systems
    Location
    Perth IRH
    Incident Summary
    Power to gates and intercoms failed.
    Location Details
    PIRH
    In. Number
    1-429E2G see details
  50. Incident 1-43LTOL

    Occurred On
    Type
    Failure - IT Systems
    Location
    Melbourne ITA
    Incident Summary
    CSW Brennan conducted an IPC and checked all beams and had found out that it doesn't beep or alarmed our pagers.
    Location Details
    All beams along the fences (MITA FACILITY)
    In. Number
    1-43LTOL see details