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Results

308 Complaint - re MinorIncident incident reports between 3 Oct 2009 and 26 May 2011.

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  1. Occurred
  2. Type
  3. Location
  4. Summary
  5. Location Details
  6. Number
  1. Incident 1-57M4GL

    Occurred On
    Type
    Complaint - re MinorIncident
    Location
    North West Point Immigration Facility
    Incident Summary
    Complaint s. 47F(1) not resolved within timescale. Allocated to CSM Sophie Masters for resolution
    Location Details
    NWP
    In. Number
    1-57M4GL see details
  2. Incident 1-57M4J2

    Occurred On
    Type
    Complaint - re MinorIncident
    Location
    North West Point Immigration Facility
    Incident Summary
    Complaint not resolved within timescale. With CSM Kemp and Ops Manager Andrew Neville for resolution
    Location Details
    NWP
    In. Number
    1-57M4J2 see details
  3. Incident 1-57M4KY

    Occurred On
    Type
    Complaint - re MinorIncident
    Location
    North West Point Immigration Facility
    Incident Summary
    Complaint s. 47F(1) ot completed within timescale. aCSM wilsden seeking resolution.
    Location Details
    NWP
    In. Number
    1-57M4KY see details
  4. Incident 1-57M4L6

    Occurred On
    Type
    Complaint - re MinorIncident
    Location
    North West Point Immigration Facility
    Incident Summary
    Complain s. 47F(1) ot resolved within timescale. aCSM Kemp seeking resolution.
    Location Details
    NWP
    In. Number
    1-57M4L6 see details
  5. Incident 1-57M4M8

    Occurred On
    Type
    Complaint - re MinorIncident
    Location
    North West Point Immigration Facility
    Incident Summary
    Complaint s. 47F(1) not resolved within timescale. CSM Dowling seeking resolution. Not resolved within timescale due to proteacted incident/protest at NWP over the past week.
    Location Details
    NWP
    In. Number
    1-57M4M8 see details
  6. Incident 1-57M4OE

    Occurred On
    Type
    Complaint - re MinorIncident
    Location
    North West Point Immigration Facility
    Incident Summary
    Complaint s. 47F(1) not resolved within timescale. CSM Masters seeking resolution. Not resolved within timescale due to proteacted incident/protest at NWP over the past week.
    Location Details
    NWP
    In. Number
    1-57M4OE see details
  7. Incident 1-57M4PQ

    Occurred On
    Type
    Complaint - re MinorIncident
    Location
    North West Point Immigration Facility
    Incident Summary
    Complaint s. 47F(1) not resolved within timescale. Ops Manager jackson seeking resolution. Not resolved within timescale due to protracted incident/protest at NWP over the past week.
    Location Details
    NWP
    In. Number
    1-57M4PQ see details
  8. Incident 1-57M4R2

    Occurred On
    Type
    Complaint - re MinorIncident
    Location
    North West Point Immigration Facility
    Incident Summary
    Complaint s. 47F(1) not resolved within timescale. Ops Manager jackson seeking resolution. Not resolved within timescale due to protracted incident/protest at NWP over the past week.
    Location Details
    nwp
    In. Number
    1-57M4R2 see details
  9. Incident 1-57M4RA

    Occurred On
    Type
    Complaint - re MinorIncident
    Location
    North West Point Immigration Facility
    Incident Summary
    Complaint s. 47F(1) not resolved within timescale. a CSM KEMP seeking resolution. Not resolved within timescale due to protracted incident/protest at NWP over the past week.
    Location Details
    nwp
    In. Number
    1-57M4RA see details
  10. Incident 1-57MFN3

    Occurred On
    Type
    Complaint - re MinorIncident
    Location
    North West Point Immigration Facility
    Incident Summary
    Complaint s. 47F(1) not resolved within timescale. a CSM KEMP seeking resolution. Not resolved within timescale due to protracted incident/protest at NWP over the past week.
    Location Details
    nwp
    In. Number
    1-57MFN3 see details
  11. Incident 1-57MFQ3

    Occurred On
    Type
    Complaint - re MinorIncident
    Location
    North West Point Immigration Facility
    Incident Summary
    Complaint s. 47F(1) not resolved within timescale. a CSM KEMP seeking resolution. Not resolved within timescale due to protracted incident/protest at NWP over the past week.
    Location Details
    nwp
    In. Number
    1-57MFQ3 see details
  12. Incident 1-58FSU6

    Occurred On
    Type
    Complaint - re MinorIncident
    Location
    Northern IDC
    Incident Summary
    Complaints not resolved within timeframe.
    Location Details
    Northern IDC
    In. Number
    1-58FSU6 see details
  13. Incident 1-58FSO3

    Occurred On
    Type
    Complaint - re MinorIncident
    Location
    Northern IDC
    Incident Summary
    Complaints not resolved within timeframe.
    Location Details
    Asti Motel
    In. Number
    1-58FSO3 see details
  14. Incident 1-58TTVC

    Occurred On
    Type
    Complaint - re MinorIncident
    Location
    Northern IDC
    Incident Summary
    Complaints not resolved within timeframe.
    Location Details
    NIDC
    In. Number
    1-58TTVC see details
  15. Incident 1-5ASJJ0

    Occurred On
    Type
    Complaint - re MinorIncident
    Location
    Northern IDC
    Incident Summary
    Complaint Unresolved
    Location Details
    Darwin Airport Lodge
    In. Number
    1-5ASJJ0 see details
  16. Incident 1-5BCRHV

    Occurred On
    Type
    Complaint - re MinorIncident
    Location
    Villawood IDC
    Incident Summary
    Comlpaint by s. 47F(1) now three days since submission
    Location Details
    Complaint about another clients behaviour
    In. Number
    1-5BCRHV see details
  17. Incident 1-5CGO2U

    Occurred On
    Type
    Complaint - re MinorIncident
    Location
    Northern IDC
    Incident Summary
    3rd Party complaints received
    Location Details
    NIDC
    In. Number
    1-5CGO2U see details
  18. Incident 1-5CGSGW

    Occurred On
    Type
    Complaint - re MinorIncident
    Location
    Gwalia Lodge
    Incident Summary
    A client rerquest was recieved by CSM Grant NEILL at 1500hrs, clients requested to meet with Centre Manager.
    Location Details
    Leonora APOD, Charlie 1 office
    In. Number
    1-5CGSGW see details
  19. Incident 1-5D3JXI

    Occurred On
    Type
    Complaint - re MinorIncident
    Location
    Northern IDC
    Incident Summary
    Location Details
    Six complaints were received on the 8th December 2010; this has not been resolved within the required timeframe. Reference numbers are as follows: s. 47F(1) hese Complaints will be monitored through the Complaints Management System. This incident report is now considered closed.
    In. Number
    1-5D3JXI see details Detail Report
  20. Incident 1-5DO64A

    Occurred On
    Type
    Complaint - re MinorIncident
    Location
    Northern IDC
    Incident Summary
    Three sealed complaint envelopes addressed to third party
    Location Details
    Northern IDC
    In. Number
    1-5DO64A see details
  21. Incident 1-5DPQ4I

    Occurred On
    Type
    Complaint - re MinorIncident
    Location
    North West Point Immigration Facility
    Incident Summary
    Complain s. 47F(1) as not been resolved within 3 days.
    Location Details
    Aqua compound
    In. Number
    1-5DPQ4I see details
  22. Incident 1-5DPQ8D

    Occurred On
    Type
    Complaint - re MinorIncident
    Location
    North West Point Immigration Facility
    Incident Summary
    Complaint s. 47F(1) has not been resolved within 3 days.
    Location Details
    Aqua compound.
    In. Number
    1-5DPQ8D see details
  23. Incident 1-5EZ6ZC

    Occurred On
    Type
    Complaint - re MinorIncident
    Location
    Northern IDC
    Incident Summary
    One complaint was recieved on the 13/12/10;this has not been resolved within the required timeframe. Reference numbers are as follows s. 47F(1) This complaint will be managed through the complaint management system.
    Location Details
    Darwin Airport Lodge
    In. Number
    1-5EZ6ZC see details
  24. Incident 1-5DPHX4

    Occurred On
    Type
    Complaint - re MinorIncident
    Location
    Christmas Island
    Incident Summary
    Client Complaint s. 47F(1) not resolved within timescale. Operations Manager Chris Rich seeking resolution.
    Location Details
    CC/PH
    In. Number
    1-5DPHX4 see details
  25. Incident 1-5DPHY7

    Occurred On
    Type
    Complaint - re MinorIncident
    Location
    Christmas Island
    Incident Summary
    Complaint s. 47F(1) not answered within required timescale. Operations Manager Chris Rich seeking resolution.
    Location Details
    CC/PH
    In. Number
    1-5DPHY7 see details
  26. Incident 1-5DPHYF

    Occurred On
    Type
    Complaint - re MinorIncident
    Location
    Christmas Island
    Incident Summary
    Complaint s. 47F(1) not resolved within timescale. CSM J Welk seeking resolution.
    Location Details
    CC/PH
    In. Number
    1-5DPHYF see details
  27. Incident 1-5DZJ8D

    Occurred On
    Type
    Complaint - re MinorIncident
    Location
    Northern IDC
    Incident Summary
    Two sealed complaints received addressed to third party
    Location Details
    Northern IDC
    In. Number
    1-5DZJ8D see details
  28. Incident 1-5EK673

    Occurred On
    Type
    Complaint - re MinorIncident
    Location
    Northern IDC
    Incident Summary
    One complaint was recieved on the 13/12/10;this has not been resolved within the required timeframe. Reference numbers are as follows s. 47F(1) This complaint will be managed through the complaint management system.
    Location Details
    Darwin Airport Lodge
    In. Number
    1-5EK673 see details
  29. Incident 1-5EZ713

    Occurred On
    Type
    Complaint - re MinorIncident
    Location
    Northern IDC
    Incident Summary
    Complaint addressed to a third party
    Location Details
    Northern IDC
    In. Number
    1-5EZ713 see details
  30. Incident 1-5FZJHM

    Occurred On
    Type
    Complaint - re MinorIncident
    Location
    Northern IDC
    Incident Summary
    One complaint was received on the 16/12/2010; this has not been resolved within the required timeframe.
    Location Details
    NIDC Compliance Office
    In. Number
    1-5FZJHM see details
  31. Incident 1-5F9EEV

    Occurred On
    Type
    Complaint - re MinorIncident
    Location
    Northern IDC
    Incident Summary
    One sealed complaint recieved addressed to third party.
    Location Details
    Construction Camp on the public road On Friday 17/12/10, one sealed complaint was recieved, adressed to Ombudsman. SERCO reference number s. 47F(1) Complaint was forwarded via mail 17/12/10. This matter is now considered closed.
    In. Number
    1-5F9EEV see details
  32. Incident 1-5FCPBM

    Occurred On
    Type
    Complaint - re MinorIncident
    Location
    Villawood IDC
    Incident Summary
    Complaint about missing property requires further investigation and will not be answered by 18th December 2010 as erquired
    Location Details
    Villawood IDC, Fowler
    In. Number
    1-5FCPBM see details
  33. Incident 1-5HYEXO

    Occurred On
    Type
    Complaint - re MinorIncident
    Location
    Northern IDC
    Incident Summary
    One sealed complaint enveloped received addressed to third party
    Location Details
    Northern IDC
    In. Number
    1-5HYEXO see details
  34. Incident 1-5IP9UB

    Occurred On
    Type
    Complaint - re MinorIncident
    Location
    Villawood IDC
    Incident Summary
    Complaint not finalised within 3 days
    Location Details
    Fowler compound, Villawood IDC
    In. Number
    1-5IP9UB see details
  35. Incident 1-5J3N3H

    Occurred On
    Type
    Complaint - re MinorIncident
    Location
    Northern IDC
    Incident Summary
    Three sealed complaints received addressed to third party
    Location Details
    Northern IDC
    In. Number
    1-5J3N3H see details
  36. Incident 1-5JL3A7

    Occurred On
    Type
    Complaint - re MinorIncident
    Location
    Northern IDC
    Incident Summary
    Complaint received addressed to third party.
    Location Details
    Northern IDC
    In. Number
    1-5JL3A7 see details
  37. Incident 1-5K3VIY

    Occurred On
    Type
    Complaint - re MinorIncident
    Location
    Northern IDC
    Incident Summary
    Sealed complaint received addressed to third party
    Location Details
    NIDC
    In. Number
    1-5K3VIY see details
  38. Incident 1-5K3VHJ

    Occurred On
    Type
    Complaint - re MinorIncident
    Location
    Northern IDC
    Incident Summary
    Sealed complaint received addressed to third party.
    Location Details
    NIDC
    In. Number
    1-5K3VHJ see details
  39. Incident 1-5K3VGP

    Occurred On
    Type
    Complaint - re MinorIncident
    Location
    Northern IDC
    Incident Summary
    Sealed complaint received addressed to third party
    Location Details
    NIDC
    In. Number
    1-5K3VGP see details
  40. Incident 1-5K3VFK

    Occurred On
    Type
    Complaint - re MinorIncident
    Location
    Northern IDC
    Incident Summary
    Sealed complaint received addressed to third party
    Location Details
    NIDC
    In. Number
    1-5K3VFK see details
  41. Incident 1-5V0W8H

    Occurred On
    Type
    Complaint - re MinorIncident
    Location
    Christmas Island
    Incident Summary
    Complaint s. 47F(1) has not been resolved with in the time frame.
    Location Details
    Phosphate Construction Camp
    In. Number
    1-5V0W8H see details
  42. Incident 1-5KC6M7

    Occurred On
    Type
    Complaint - re MinorIncident
    Location
    Northern IDC
    Incident Summary
    Sealed complaint received addressed to third party
    Location Details
    NIDC
    In. Number
    1-5KC6M7 see details
  43. Incident 1-5KCROE

    Occurred On
    Type
    Complaint - re MinorIncident
    Location
    Northern IDC
    Incident Summary
    One complaint was received on the 29/12/2010; this has not been resolved within the required timeframe
    Location Details
    NIDC.
    In. Number
    1-5KCROE see details
  44. Incident 1-5KC6Q6

    Occurred On
    Type
    Complaint - re MinorIncident
    Location
    Northern IDC
    Incident Summary
    Sealed complaint received addressed to third party
    Location Details
    NIDC
    In. Number
    1-5KC6Q6 see details
  45. Incident 1-5KC6OR

    Occurred On
    Type
    Complaint - re MinorIncident
    Location
    Northern IDC
    Incident Summary
    Sealed complaint received addressed to third party
    Location Details
    NIDC
    In. Number
    1-5KC6OR see details
  46. Incident 1-5KKVJF

    Occurred On
    Type
    Complaint - re MinorIncident
    Location
    Northern IDC
    Incident Summary
    Sealed complaint received addressed to third party.
    Location Details
    NIDC
    In. Number
    1-5KKVJF see details
  47. Incident 1-5KKVI2

    Occurred On
    Type
    Complaint - re MinorIncident
    Location
    Northern IDC
    Incident Summary
    Four Sealed complaints received addressed to third party.
    Location Details
    NIDC
    In. Number
    1-5KKVI2 see details
  48. Incident 1-5M9AO4

    Occurred On
    Type
    Complaint - re MinorIncident
    Location
    North West Point Immigration Facility
    Incident Summary
    Complaint s. 47F(1) currently seeking resoultion. Unresolved within 3 day timeframe
    Location Details
    LA IDC, Christmas Island
    In. Number
    1-5M9AO4 see details
  49. Incident 1-5M9AOA

    Occurred On
    Type
    Complaint - re MinorIncident
    Location
    North West Point Immigration Facility
    Incident Summary
    Complaint s. 47F(1) currently seeking resoultion. Unresolved within 3 day timeframe
    Location Details
    LA IDC, Christmas Island
    In. Number
    1-5M9AOA see details
  50. Incident 1-5KUVEX

    Occurred On
    Type
    Complaint - re MinorIncident
    Location
    Northern IDC
    Incident Summary
    Complaint addressed to third party
    Location Details
    Northern IDC
    In. Number
    1-5KUVEX see details